Products · Partner Collaboration
A secure shared workspace
for creditors and debt-advice partners.
Partner Connect is a UK-hosted portal for allocating work, exchanging updates, managing users and permissions, and maintaining a complete audit history - with organisation-level data segregation between every partner on the network.
Anonymised production snapshot - real deployments configured per partner network.
How it works
The partner network is the unit of measurement. Not the ticket.
Most partner portals manage transactions. Partner Connect manages outcomes. Every work item, every notification, every user action and every support request is stitched into a single trail - so the customer at the end of the chain receives the same standard, no matter which partner picked up the work.
Work moves where it gets done.
Allocate cases, files and exceptions across your partner network from a single console. Configure how work is allocated, retain a record of each hand-off and give authorised users visibility of outstanding partner queues.
One shared queue, visible in one view.
New work triggers notifications when it lands. Outstanding items sit in a single detailed view so the audit history stays complete, and the design reduces the risk of work being missed between partner systems.
Users you can actually govern.
Roles, permissions, MFA and full lifecycle control - deactivate, reactivate, delete, retain history. Segregation of duties is the default. Configurable roles, permissions and MFA support a controlled partner-onboarding process without requiring a bespoke build, and you can evidence who did what, when, on demand.
Support that closes the loop.
In-portal support with configurable priority levels and monitoring. Make support status and outstanding actions visible, reducing the need for manual chasing. Issues route to the right team with the right context.
What operators can rely on
Partner work you can actually measure.
Every action is written to a single auditable trail, so partner performance, breach risk and outcome delivery are measured in the same system that operates the work - not reconstructed after the fact from disconnected inboxes.
One auditable trail
Every work item, notification, user action and support request is stitched into a single record per case and per partner.
Faster partner onboarding
Configurable roles, permissions and MFA let a new partner team be provisioned as part of a controlled onboarding, rather than a bespoke build.
Configurable priority levels
The service desk supports priority levels and status tracking, giving authorised users visibility of where each issue sits without a chase email chain.
Engineered for outcomes
Secure by default. Outcome-led by design.
Data encrypted in transit and at rest. MFA, role-based access control, and access segregated by organisation, team and user. Third-party penetration testing and a web application firewall - the table stakes are handled, so your operation can focus on the customer outcome at the end of every partner chain.
Built to evolve
Continuously improved by the people who use it.
Releases land on a steady cadence, shaped by direct partner feedback. Journey logic, notifications, credit-search safeguards, source attribution and qualifier behaviour all sharpen quarter on quarter - so the platform keeps pace with the operation it is supposed to serve.
See it in a working session
See Partner Connect against a representative partner workflow.
We'll demonstrate allocation, shared queues, notifications, permissions, audit history and reporting using a representative workflow. No customer or partner data is required for the first session.